We accept PayPal, iDeal, Belfius, American Express, Visa and Mastercard.

Contact us immediately with your correct address and order number. If possible, we will adjust your address before it has been shipped. If it already has been shipped, and the parcel is lost, there is no way we can process a refund or replacement. Keep in mind this is a mistake from your side, but we will do our best to assist you.

We will only refund you the shipping costs if there was a defect with your purchase up to 15 EUR. If the shipping cost exceeds this amount, you will be responsible for the remaining amount.

We offer 30 days return/exchange.

We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help. Contact us at: info@iniziowatches.com

We do not cover additional expenses related with duties & taxes outside EU.

Contact us immediately with your correct address and order number.

Cancellations can only be accepted when they are made in the first 24 hours after you placed your order. It is our policy to charge €10,- for any refunds due to administration and bank/refund costs. 

If we have already processed your watch (after 24 hours) we can't cancel your order and you’ll have to return the watch back to our warehouse. Once we receive the watch, we will process your refund.

You are responsible for accepting the package. If you refuse the package or do not pick it up at a collection point, we will not refund the money.

Movement - Japanese Miyota Quartz Movement

Case Material - stainless steel

Dial Diameter: - 42 mm

Case Thickness - 11mm

Lug width - 22 mm

Water resistant - 3 ATM

Weight Around - 120G

Glass - Hardlex mineral glass

3ATM - Suitable for everyday use. Splash/rain resistant. Not suitable for showering, bathing, swimming, snorkeling, water related work, fishing, and diving.

To be safe, avoid contact with water as much as possible. Water damage is not covered under warranty.

Some of our watches have a steel band with removeable links. We recommend taking your watch to a jeweler who will be able to remove links. Or you can watch this tutorial: [link]

In the rare event you receive a wrong watch, please contact us immediately. We will send you a new watch directly and we will pay for you shipping costs to send the wrong watch back to us.

Send an email with your order number and a photo of model you received to info@iniziowatches.com

Condensation - Pay close attention to condensation!

Temperature fluctuations can create a vacuum inside the watch, which can cause condensation to form under the glass. Condensation appears as small droplets of moisture inside the watch and should be addressed immediately.

You can dry the watch yourself using the following suggestions, but our supplier always recommends consulting a watchmaker who can remove the back case of the watch and dry it more effectively.

The moisture inside the watch does not disappear just because the condensation disappears. Therefore, it is important to properly dry the watch. If you do not fully dry the watch, the moisture can damage the movement, potentially causing irreparable harm.

No watches are condensation-proof, even if they are waterproof. Condensation typically occurs when transitioning from extreme cold to high heat.

It is unfortunate if condensation occurs in your watch, but condensation is not a manufacturing defect and thereforenot covered by the warranty.What can you do yourself?

There are several ways you can dry the watch yourself.

Solution 1: Fill a bag with rice and pull out the crown of the watch. Close the bag and let the watch sit inside it for at least 24 hours.

Solution 2: Pull out the crown of the watch and place it on a radiator or use a hairdryer.